
Preferred Program Customers get 30% off their Device Protection.
Enrolling in device protection is easy! Simply sign up when you purchase and activate your new phone or device and your protection starts immediately.
Need a little time to think it over? Enrollment is available for up to 60 days after purchase. Please note that your device must be fully operational at the time of program enrollment in order to enroll.
For the latest updates, please visit the Rogers Device Protection page.
To start a service request, click here.
Device Protection for Apple featuring AppleCare Services and Device Protection for Android
What does my Device Protection Protect?
Rogers Device Protection for Apple featuring AppleCare Services provides protection for loss, theft, accidental damage from handling (including liquid damage), and warranty malfunction. Please note that loss and theft protection is not offered for Apple Watch.
- Customers must have the “Find My iPhone” feature turned on at the time of their Lost and Stolen claim submission.
- “Find My iPhone” should be automatically enabled when the customer sets up iCloud on their iPhone. This ensures the protection of our customers' claims and enhances overall efficiency.
-
Protection includes loss, theft, accidental damage from handling, and warranty malfunction. Apple Watch protection does not include loss or theft. Plus, your first phone screen break repair will have a $0 Processing Fee if no other damage is present. See an update to this benefit for iPhone models 12 and newer (excluding iPhone SE) here.
Rogers Device Protection for Android provides protection for loss, theft, accidental damage from handling (including liquid damage), and extended warranty malfunction (after the expiration of the manufacturer’s warranty).
Your plan protects your enrolled device at the time of activation. If you change or upgrade your device, you must re-enroll in device protection. If you switch your SIM card to a different device, that device is NOT protected.
If my device is replaced or repaired, am I protected for the new device?
Your replaced or repaired device is still protected as long as you are enrolled in a Device Protection plan.
Device Protection for Android
Replacements and repaired devices come with a 12-month warranty. In the event that the repaired device or your replacement device fails to function due to any defects in parts or workmanship during this 12-month warranty period, we will repair or replace it at no cost to you. Such service will not be charged against your annual service limit. If you experience any problems with your replaced or repaired device, file a warranty service request/claim here.
Device Protection for Apple featuring AppleCare Services
Your warranty continues on your replacement or repaired device for as long as you are enrolled in the plan. If you exit the plan, new replacement devices come with a 12-month warranty and Apple certified pre-owned devices come with a 90-day warranty. If you experience any problems with your replaced or repaired device, all 1-800-263-3394 to speak directly to an AppleCare Advisor.
Additional fees you may be subject to are: Non-Return Fee, Locked Device Fee, and Service Request/Claim Conversion Fee.
If your original equipment is not received within thirty (30) days, you will be charged a Non-Return Equipment Fee of up to $800.00 depending on your device tier.
If your protected device is returned with the locking feature enabled, you will be charged a Locked Device Fee of up to $800.00 depending on your device tier.
The Service Request/Claim Conversion Fee is the difference between the phone screen repair fee and the all other damage fee (or extended warranty repair fee for Device Protection for Android plan), in instances where there is additional damage beyond screen damage.
Comments
0 comments
Please sign in to leave a comment.