Updating your SIM Card or Changing to an eSIM:

Updating your existing SIM Card

You can update the sim card through your MyRogers account.

1. Log into your MyRogers account (web version, not the app),
2. go to Usage & Services,
3. Under Device Financing Payment , select Change My SIM

What is an eSIM?

An eSIM is a digital SIM that lets you activate a celluar plan without having to use a physical SIM card. For devices that support Dual Sim, an eSIM is leveraged to allow two lines or more on one device. 

To change a SIM Card to an eSIM:

1. Change the SIM Card number to the eSIM number first – for a new activation you can just activate using the eSIM number
2. Go to Settings, add cellular plan and select eSIM.
3. Open camera and aim at the QR Code. The QR code can be on the physical SIM card or via e-mail
4. A pop-up will appear at the top saying Cellular Plan Detected – Tap on this and then follow the steps on the phone. 
5. The Physical eSIM Card can then be discarded, as well as the previous physical nano SIM Card in the SIM tray, if it was a SIM Card change

Dual SIM's

Users who have an existing SIM card, can activate a second line via eSIM to the same physical phone - where select models allow.

Upon configuring your dual SIM setup, you can define which number will be your primary for outbound calls, as well as which line will provide the data to the phone. Newer devices allow for smart data switching if you are running multiple vendors for redundancy.

Learn more about Dual SIM.

The following iPhones support 1 physical SIM, and 1 eSIM

• iPhone XR, XS, XS Max
• iPhone 11 Series
• iPhone 12 Series

The following iPhones can do 1 physical and 1 eSIM, or 2 eSIM

• iPhone 13 Series
• iPhone 14 Series
• iPhone 15 Series