How to place an order, step by step

Posted: September 26, 2026

You can order a new phone, add a line, bring your own phone, or change your plan online at order.fvwireless.com. It takes about 10 minutes. If you get stuck on any step, contact us and we’ll finish it with you.

Before you start

• Know which organization you qualify through — your employer, or a membership like an alumni association.
• If your organization gave you an access key, have it handy. You can usually find it on your company intranet, benefits page or a program flyer. No key? You can search for your organization instead.

Step 1. Go to order.fvwireless.com

Step 2. Find your organization

Type your organization’s name in the search box and select it. If you see your organization as a shortcut on the page, you can click that instead. If you have an access key, you can enter it here.

Step 3. Select “Check Eligibility”

Step 4. Select “See Offers”

You’ll now see the plans and phones available for your organization.

Step 5. Select “Shop”, then “Start Order”

Step 6. Choose what you want to do

• Activate New Line — a new number, or moving your number to Rogers from another provider
• Upgrade Your Phone — a new phone on a line you already have with Rogers. Choose your main line or an additional line.
• Plan Change Request — keep your phone and change your plan

Step 7. Choose your phone, or choose to bring your own

Step 8. Choose how to pay for your phone

Pick Financing or Save & Return. The price changes depending on which one you pick. If the price looks higher than you expected, try switching to Save & Return. Not sure which is right? See Difference between financing and Save & Return.

Step 9. Choose your plan and any add-ons

Step 10. Review your cart

Step 11. Sign the terms and conditions

Click inside the signature box once, then select “I accept”.

Step 12. Submit your order

You’ll get a confirmation email shortly after. See After You Place Your Order — What Happens Next.

Adding another line?

After you submit, go back to the home page and repeat from Step 5. Choose Activate Additional Line this time.

Keeping your current number?

Choose Activate New Line in Step 6, then see Keeping your existing phone number when switching to Rogers.

If something isn’t working

• Can’t sign or can’t click Submit: click inside the signature box once, then select “I accept”. Still stuck? Go to the home page, open your cart, and try again.
• Can’t find your organization: contact us. We’ll check whether you qualify and get you set up.

RogersPreferred@fvwireless.com | 1-855-633-6331