How to upgrade your phone, step by step – Fraser Valley Wireless Support

Posted: September 28, 2026

You can upgrade your phone online at order.fvwireless.com. It takes about 10 minutes. Upgrade offers vary by account and assume you’re fully eligible, so if you’d like your exact offer first, contact us and we’ll check your account.

Before you start

Check that your line is ready to upgrade. Sign in to MyRogers to see your phone’s upgrade eligibility and any remaining device balance, or ask us and we’ll check for you.
On Save & Return? Decide whether you’ll return or keep your current phone. See Save and Return Process.
Want to trade in your current phone? A trade-in can lower the cost of your new one. See Trading In Your Device: How It Works.

Step 1. Go to order.fvwireless.com

Step 2. Find your organization

Type your organization’s name in the search box and select it, or click its shortcut on the page. If you have an access key, you can enter it here.

Step 3. Select “Check Eligibility”

Step 4. Select “See Offers”

Step 5. Select “Shop”, then “Start Order”

Step 6. Select “Upgrade Your Phone”

Choose your main line, or an additional line if you’re upgrading a different phone on your account.

Step 7. Choose your new phone

Step 8. Choose how to pay for your phone

Pick Financing or Save & Return. The price changes depending on which one you pick. Not sure which is right? See Difference between financing and Save & Return.

Step 9. Choose your plan

You can keep your current plan or pick a new one. Higher plans come with bigger phone discounts. See Rogers Preferred Program plans: what each plan includes.

Step 10. Review your cart, sign the terms and submit

Click inside the signature box once, then select “I accept”. You’ll get a confirmation email shortly after. See After You Place Your Order — What Happens Next.

Good to know

Changing your plan at the same time may change which offers apply to your upgrade.
If you have a remaining device balance, it may need to be paid before you upgrade. We can confirm this for your account.

RogersPreferred@fvwireless.com | 1-855-633-6331