Posted: September 28, 2026
You can upgrade your phone online at order.fvwireless.com. It takes about 10 minutes. Upgrade offers vary by account and assume you’re fully eligible, so if you’d like your exact offer first, contact us and we’ll check your account.
Before you start
- Check that your line is ready to upgrade. Sign in to MyRogers to see your phone’s upgrade eligibility and any remaining device balance, or ask us and we’ll check for you.
- On Save & Return? Decide whether you’ll return or keep your current phone. See Save and Return Process.
- Want to trade in your current phone? A trade-in can lower the cost of your new one. See Trading In Your Device: How It Works.
Step 1. Go to order.fvwireless.com
Step 2. Find your organization
Type your organization’s name in the search box and select it, or click its shortcut on the page. If you have an access key, you can enter it here.
Step 3. Select “Check Eligibility”
Step 4. Select “See Offers”
Step 5. Select “Shop”, then “Start Order”
Step 6. Select “Upgrade Your Phone”
Choose your main line, or an additional line if you’re upgrading a different phone on your account.
Step 7. Choose your new phone
Step 8. Choose how to pay for your phone
Pick Financing or Save & Return. The price changes depending on which one you pick. Not sure which is right? See Difference between financing and Save & Return.
Step 9. Choose your plan
You can keep your current plan or pick a new one. Higher plans come with bigger phone discounts. See Rogers Preferred Program plans: what each plan includes.
Step 10. Review your cart, sign the terms and submit
Click inside the signature box once, then select “I accept”. You’ll get a confirmation email shortly after. See After You Place Your Order — What Happens Next.
Good to know
- Changing your plan at the same time may change which offers apply to your upgrade.
- If you have a remaining device balance, it may need to be paid before you upgrade. We can confirm this for your account.
RogersPreferred@fvwireless.com | 1-855-633-6331
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