Keeping your existing Phone Number when switching to Rogers: Port Request

Important: Your existing line is still active, and you will be paying for 2 services until you complete this port.  Upon completing the port, the number will transfer within 1 hour and your existing service will cancel automatically. 

• Do NOT complete this port until you are in possession of your new SIM. 
• You will receive a text message confirmation that the port has been completed.
• Your existing number will replace your Rogers temporary number on the Rogers network.

FOR BYOD PORTINS - Keep the old SIM in your phone until you complete the request, you will receive a text message requesting permission to port. You must accept this before changing the SIM on your old device.

How to port your number:

To port your existing number to Rogers:

Option 1:

• Log into your MyRogers account. 
• From the home screen, select the line which you want to port your number over to and select "manage"

• Under My add-ons, select transfer my existing phone number

• Follow the on screen prompts to complete your port request! 

Option 2:

• Call the Rogers MSD team at 1-844-776-4377 (8am-8pm M-F; 9am-5pm on S/S). Press 0 to speak to an agent. 
• Leave the existing device on to receive the PORT authorization request.  You will get a text message on your existing number to confirm the port.  Please reply YES to the SMS within 90 minutes of the port request.
• Do not complete the port until you have received your new Rogers sim card/phone.

Option 3:

Visit rogers.com/transfernumber and follow the steps.