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Transfer of Responsibility (TOR) | What it is and how to do it

Jason V
  • Updated

 

A Transfer of Responsibility (TOR) is needed when you have an active cellular line with Rogers under a different name than the intended Account Owner.

In this case, the current account owner needs to transfer the number to the new owner through a process called transfer of responsibility (TOR).

  • In this case, the line is an active ROGERS line and NOT considered a new activation. However since it is under a different account owner, it needs to be transferred to your name via a TOR process.
     

Transfer of Responsibility Scenarios

 
Scenario 1: Moving from a corporate Rogers account to a personal one
Since these accounts are currently under a corporate Rogers account, they need to be transferred to personal liability. Any device balance must be paid off, and a new personal account created under the employee’s credentials. Because the lines are already active, this is not a new activation. A one-time $80 TOR fee may apply.
The customer has two options:
 
Option 1: Employee wants a new phone with a new plan
  1. The company needs to email Business Care to start the release of the phone number (please note the interaction number).
  2. The employee can contact Fraser Valley Wireless for new plan and device quotes before placing an order online.
  3. FVW will set up the employee’s new Rogers account, transfer the line, and complete the upgrade.
 
Option 2: Employee wants to keep their own device and just change the plan
  1. The company must email Business Care to start the release of the phone number (please note the interaction number).
  2. The employee can reach out to FVW to get a RPP Discount Passcode.
  3. Since no order is placed, FVW won’t have the credit info needed to create an account. The customer will need to call Rogers at 1-844-776-4377 with the passcode to create a new Rogers account and complete the TOR as a Preferred Program Account Type.
 
Scenario 2: Existing personal Rogers accounts
 
If the line is an existing Rogers number, it should be under the employee’s name. If not, a transfer of responsibility is required. The account owner must be the employee who qualifies for the Preferred Program. Similar to Scenario 1, you have two options to complete the TOR. A one-time $80 TOR fee may apply.
 
Option 1: Employee wants a new phone with a new plan
  1. The current owner of the phone number must call Rogers at 1-844-776-4377 to start the release of the number (please note the interaction number).
  2. The employee can contact Fraser Valley Wireless for new plan and device quotes before placing an order online.
  3. FVW will create the employee’s new Rogers account, transfer the line, and complete the upgrade.
 
Option 2: Employee wants to keep their own device and just change the plan
  1. The current owner must call Rogers at 1-844-776-4377 to start the release of the number (please note the interaction number) and then hand the phone over to the employee.
  2. The employee can then create a new Rogers account and complete the TOR as a Preferred Program Account Type.
 
Scenario 3: New customers to Rogers
 
If the employee doesn’t have any existing Rogers services, we can set up a new account directly on the Preferred Program.
To get started, you can contact our service team or place an order through our order portal.
 

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