Switching to a lower-cost mobile plan or taking advantage of preferred pricing is one of the easiest ways to lower your monthly bill. As an Authorized Rogers Dealer, we help customers access exclusive employee and membership discounts. Here's how plan changes work and what to know before you switch.
Plan change eligibility
Existing Fraser Valley Wireless customers on the Rogers Preferred Program can often switch to eligible discounted plans. Some promotional plans are reserved for new activations, and not all plans on the site are eligible for plan changes — but many discounted plans are available for current accounts.
Plan lineups and pricing change over time, so the plans available today may differ from when you activated. Contact us and we'll walk you through the current options for your account.
Preferred Program eligibility is re-validated every 24 months, so a quick employment re-verification may be required to keep your savings in place.
How to switch
- Contact the Fraser Valley Wireless support team by phone, email, or submit a ticket directly on our site.
- Provide your Rogers Wireless account details for quick lookup.
- Request an account review to discuss savings opportunities and current promotional rates.
- Validate your employment status, if required, for Preferred Program discounts (usually by responding to a verification email).
- Confirm plan change details and authorize the switch. New rates and discounts will be reflected on your next monthly bill. If your change is a standalone plan change, without upgrading to a new device, please review Rogers standalone plan change policy.
Good to know
- Your first bill after a plan change may include proration.
- Keep your discounts by making all future changes through Fraser Valley Wireless.
- Adding a mobile plan could qualify you for additional bundled service discounts (like Rogers home internet).
Ready for an account review? We're happy to help.
RogersPreferred@fvwireless.com | 1-855-633-6331
Comments
0 comments
Please sign in to leave a comment.