Upgrading to a new Device: Step-By-Step Guide

Considering a new device with Fraser Valley Wireless? Upgrading through the Rogers Preferred Program unlocks powerful savings and exclusive benefits for you. This step-by-step guide will walk you through checking your eligibility, exploring rate card offers, and completing your upgrade, ensuring you maximize discounts and enjoy the latest device features tailored for Rogers Preferred Program members.

Check Eligibility and Review Device Balance

1. Visit our Account Selection Portal at order.fvwireless.com/promo.
2. Search your company name or select one of our quick links.
3. Verify your own account eligibility at MyRogers or by contacting one of our Support Agents. You are looking for your current device’s eligibility and any outstanding device balances 

Explore Latest Device Promotions and Plans

Choose from popular plans. You can select the compare plans toggle to view a comparison between our plan types. Up-to-date offer details are available right on the order portal.

Submit Your Upgrade Order

1. On the order portal, select 'Start Order' and choose 'Upgrade Your Phone.'
2. Follow prompts to select your preferred device and rate plan.
3. Enable automatic payments for additional monthly savings (where eligible).
4. Complete your order, then provide your order number to our support team for expedited processing.

Plan Features and Added Benefits

• All Rogers 5G Mobile plans: Unlimited Canada-wide calling, international texting, voicemail, extensive data, and roaming options.
• Exclusive program perks: Device protection discounts, free data SIMs, and more, subject to eligibility.

Conclusion: Upgrade with Confidence

Upgrading with Fraser Valley Wireless is simple and rewarding. Our clear process and exclusive deals through the Rogers Preferred Program ensure you enjoy the newest devices and the greatest value. For personalized support, contact our Zendesk team anytime—we’re dedicated to supporting your wireless journey at every step.