Difference between financing and Save & Return

Financing allows customers on approved credit to finance devices for $0 down. Simply choose a new device, choose a Rogers Infinite^TM plan, then choose financing as your payment option. You’ll pay off the full price of the device through equal monthly payments over a 24-month period. There is a 0% Annual Percentage Rate (APR) on financing.

Affordable. Get any smartphone, tablet and smartwatch1, today and every day, for $0 down and 0% interest, and pay it off in equal monthly payments.

Flexible. Pay it off over 24 months and have the option to make lump sum payments on your balance!

Transparent. Your monthly device and plan payments are shown separately. When your financing term ends, your device payments drop off. 

What is Save & Return?

Overview

Program consists of purchase of eligible phone on Rogers 5G Infinite plans with financing; Save & Return amount is applied after taxes to lower monthly financing program payments. You must return phone in good working condition (must power up to the home screen, accept a charge, and have the ability to perform a factory reset; LCD/touchscreen must be functioning and cannot have any dark spots and/or blemishes and there cannot be any physical damage to a device such as cracks in the body of the device or broken and/or cracked LCD/touchscreen and/or back glass; all accounts and passwords must be removed and/or turned off; device cannot have been reported lost or stolen) during month 24 (or in months 2-24 while upgrading to a new phone with financing), otherwise Save & Return Amount will be charged to your account. Cancelling your services during your 2-year Save & Return term will result in charging of Save & Return Amount, in addition to your outstanding financing balance, subject to any applicable adjustments to reduce your balance.

1. How does the Save & Return program work?
The Save & Return program lowers the upfront cost of your device by the Save & Return amount. Your
Save & Return amount is separate from and in addition to any device subsidy you receive. You agree to settle the Save & Return amount at a later date by either:

• returning the device listed above in “good working condition” to a participating Rogers store at any time during the last month of your 2-year term (i.e., month 24).; or

• Keep your device and repay your Save & Return amount. If you do not return your device in “good working condition” by the end of your 2-year term, we will charge the Save & Return amount on your next bill.

If you upgrade your device on or before the end of your 2-year term*, you must:

• Return your device in “good working condition” to a participating Rogers store at the time of upgrade..

• Your upgrade must be completed at a participating Rogers store in the second year of your Service Agreement Term (e.g. months 13 – 24 of your 2-year term).

or

• Keep your device and repay your Save & Return amount.

• If you do not return your device in “good working condition” at the time of your upgrade, we will charge the Save & Return amount on your next bill.

• If you upgrade your device in the first year of your Service Agreement Term, we will charge the Save & Return amount on your next bill.

2. What does “good working condition” mean?
“Good working condition” means that your device must power up to the home screen, accept a charge, and have the ability to perform a factory reset. The LCD/touchscreen must be functioning and cannot have any dark spots, blemishes or broken and/or cracked glass. All accounts and passwords must be removed and/or turned off. We will not accept a device that does not meet these requirements or has
been reported lost or stolen. If your device is not accepted, we will charge the Save & Return amount on your next bill.

3. How do I return my device?
You may return your device to any participating Rogers store. Once returned, your device will not be returned to you under any circumstances. You represent that you are the sole and rightful owner of any device you return, and acknowledge your responsibility to remove your SIM, memory card and any accessories, and delete all data from the device before returning it. Please back up any data you wish to keep before returning your device.

4. What happens if I cancel my wireless services during my 2-year term?
If you cancel your wireless services during your 2-year term, you may no longer participate in the Save & Return program and you must repay your Save & Return amount. Once you cancel, you no longer have the option to return your device. We will charge the Save & Return amount on your next bill along with any other applicable charges (e.g., Early Cancellation Fee).

How to submit an Save & Return device return?

See attached resource for next steps!