Trading In Your Device: How It Works

Posted: July 15, 2026

Trading in your current phone is an easy way to lower the cost of your new device, with no third-party marketplaces needed. Here is how the enhanced trade-in program works.

What you receive

• Your device's trade-in value - applied as a one-time bill credit.
• A trade bonus - an additional monthly credit spread over 24 months, available when you finance your new device.
• Customers on higher tier plans receive higher hardware discounts and trade bonuses.
• Trade-ins are available on both primary lines and additional lines.

How the credits work

• Your trade-in value appears as a one-time bill credit within 2-3 billing cycles.
• The trade bonus and any device promotions are monthly credits spread over 24 months.
• Credits are applied once your new device ships - if your device is on backorder, credits will appear after it ships.

Trading in with Save & Return

Save & Return is still available. If you trade in a device on a Save & Return agreement, you'll receive your device's trade-in value as a lump-sum bill credit - the monthly trade bonus applies to financed devices only.

Returning your trade-in device

After your order, you'll receive instructions to send in your device. Your trade-in value is confirmed once your device is received and assessed, and you'll have the chance to accept the assessed value. Please return your device within the required timeframe (30 to 60 days):

• If the device isn't returned, the trade-in value won't be applied and any trade bonus credits will be reversed.
• Device promotion credits are not affected.

If you cancel or change your plan later

As long as your trade-in device was returned, you keep all credits you've already received - future monthly trade bonus and device promotion credits will stop.

Questions about trading in your device? We're happy to help.
RogersPreferred@fvwireless.com | 1-855-633-6331