Fraser Valley Wireless ships via Purolator Express for all orders. You can visit www.Purolator.com at any time to enter your tracking number for updates.
Why do you charge shipping fees?
To provide the best service, FVW ships devices insured overnight.
What are the shipping fees?
A flat shipping fee of $20 applies to all orders. If you are ordering a BYOD device and require eSIM, we will not charge the $20 fee as the eSIM will be mailed to you.
Where do you ship?
We ship to a single residential or commercial address within Canada. Unfortunately, we cannot ship to P.O. boxes at this time.
Can I pick up my order instead?
Yes. If you'd prefer to pick up your order at one of our retail locations or our office, let your sales agent know when you place the order. Our team will process and coordinate your order and let you know as soon as it's available for pickup.
What if I need to return or exchange my product?
We do not charge for returns or exchanges, and we welcome you to any of our retail locations for an in-person exchange. Please reach out to your support agent for more information.
Wondering what happens after you order? See After You Place Your Order — What Happens Next.
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