After You Place Your Order — What Happens Next

Posted: August 25, 2026

You’ve placed your order with Fraser Valley Wireless — here’s what happens next, and what to do if you need to make a change along the way.

1. Order confirmation

Shortly after you submit your order, you’ll receive a confirmation email. If anything on it doesn’t look right, reply or reach out to us right away so we can correct it before processing.

2. Processing

Our order team reviews and processes your order. If we need anything extra — like eligibility confirmation or additional information — we’ll contact you directly. If you’ve been quoted special pricing, we may send you a secure link to complete your order; see Custom Orders & Payment Updates.

3. Shipping and delivery

Once your device ships, you’ll receive tracking details by email so you can follow it to your door. A signature may be required on delivery for security.

4. Activation

If you ordered a physical SIM, your line is typically ready when the device arrives — follow the included instructions. If you chose an eSIM, we’ll provide activation instructions; the setup only takes a few minutes, and we’re glad to walk you through it.

Ordered internet or home services?

For internet and other home service activations, we’ll confirm your installation or self-install details after the order is processed, including any appointment scheduling. Keep an eye on your email for your installation confirmation.

Need to change or cancel your order?

Contact us as soon as possible — if your order hasn’t shipped yet, we can usually adjust or cancel it. Once a device has shipped, our standard return policy applies; see Wireless Return Policy — What You Need to Know.

Questions?

We’re happy to help at any point along the way.

RogersPreferred@fvwireless.com | 1-855-633-6331