Understanding your warranty options is essential for safeguarding your wireless devices and services. At Fraser Valley Wireless, an authorized Rogers dealer, we ensure that our customers receive comprehensive support and protection through both manufacturer and extended warranty programs. This guide covers the basics of warranty coverage, how to check your eligibility, and how to access assistance if you need it.
Manufacturer Warranty Coverage
New wireless devices purchased through Fraser Valley Wireless and Rogers come with a standard manufacturer warranty, typically valid for one year. This warranty covers defects in materials and workmanship, and may include both hardware and software issues outside of user-caused damage such as drops or water exposure.
Extended Protection Plans
For added peace of mind, Rogers offers extended device protection plans. These plans provide coverage beyond the manufacturer period and include accidental damage, theft, and loss—ideal for customers seeking comprehensive device protection. Plans can be added at the time of purchase or within a set period, subject to eligibility.
How to Check Warranty Status
- Visit MyRogers to access your account.
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Navigate to the device or service summary section to view warranty status and coverage dates.
Filing a Warranty Claim
- Collect your device information (model, IMEI, and purchase date).
- Submit a support ticket via our Support page or speak with a store representative.
- Follow the recommended troubleshooting steps provided by our team.
- If approved, arrange device repair, replacement, or applicable solution in line with your coverage.
Conclusion: Secure Your Investment
Fraser Valley Wireless is committed to protecting your investment with robust warranty support. Review your device’s coverage regularly and contact our team for clarification or to submit a claim. Your peace of mind and satisfaction are our highest priorities as your trusted Rogers Preferred Program partner.
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