Protecting Yourself from Scam Calls and Texts

Posted: August 25, 2026

Scam calls and texts are getting more convincing — including scammers posing as wireless carrier or dealer support agents. Here’s how to recognize them, what protections you can turn on today, and how we can help.

How to spot a scam call or text

• Pressure to act immediately — “your account will be suspended,” “confirm now”
• Requests for one-time verification codes, passwords, or full payment card numbers
• Links in unexpected texts asking you to “verify” your account or a delivery
• Offers that seem too good to be true, or refunds you weren’t expecting

Watch for imposter “agent” scams

A current scam involves fraudsters posing as carrier or dealer agents. They may ask you to order a device through your own account and then “return” or reship it to an address they provide. We will never ask you to reship a device to a different address, and we will never ask you to read back a verification code. If you receive a request like this, hang up and contact us directly using the number on our website or your invoice.

Protections you can turn on today

• iPhone: Settings → Apps → Messages → turn on Filter Unknown Senders; Settings → Apps → Phone → Silence Unknown Callers
• Android: in the Phone app, enable Caller ID & spam protection; in Messages, enable Spam protection
• Never tap links in unexpected texts — go to the website or app directly instead

Report it

• Forward suspicious texts to 7726 (SPAM) — a free reporting service
• Report fraud attempts to the Canadian Anti-Fraud Centre (antifraudcentre-centreantifraude.ca or 1-888-495-8501)

When in doubt, check with us

If you’re ever unsure whether a call, text, or email about your wireless account is legitimate, don’t respond to it — contact us and we’ll verify it with you.

RogersPreferred@fvwireless.com | 1-855-633-6331