Help with Unexpected Charges or Fees

Unexpected charges on your Rogers bill are usually easy to explain — and quick to fix when they're not. Here's how to review your bill and get a correction if something isn't right.

Reviewing your bill

Go through your latest bill in your online account or your emailed copy and note any charges that seem out of place — fees for services you haven't used, missing discounts, or equipment charges after a return. A few common things to check first:

• FVW credits — these can take up to 2–3 months to reflect on your bill.
• Bill estimator vs. actual bill — the bill estimate you're emailed doesn't include all discounts, so we ask that you wait for your first bill before reviewing.
• Proration — mid-cycle changes show as partial charges for the month. You can identify these by the billing dates on each line.
• Bill print date — if your bill printed before a credit was applied, the credit will show on the following bill.

If your bill doesn't match the price you were quoted

Compare your bill against your order confirmation or quote. If a plan price or discount doesn't match what you were quoted, contact our support team with your order confirmation and we'll review it and arrange a correction. Corrections are applied as credits to your account — like other credits, they can take up to 2–3 months to appear on your bill.

Getting help

Have your account number ready and a copy of your bill with the charges in question highlighted. Reach out to our support team through the FV Wireless Help Center and attach anything relevant — we'll take it from there.

For billing disputes on Rogers charges, you can also use Rogers' self-serve option — see Rogers Billing Disputes through Digital Billing Inquiry.

Once your issue is resolved, check your next bill to confirm the credits or reversals have been applied — and let us know if anything still isn't right.

RogersPreferred@fvwireless.com | 1-855-633-6331