Posted: September 24, 2026
Looking for a more affordable phone? Certified Pre-Owned (CPO) phones are refurbished devices that have been tested and inspected so they’re ready to use. They come repackaged with a charging cable.
If you shop with us at Fraser Valley Wireless, we can help you see whether a CPO option fits your Rogers Preferred Program plan — and we’ll walk you through warranty and return rules before you buy.
Warranty
CPO phones use a Rogers/Fido warranty, not the phone maker’s warranty:
- Apple CPO: 6 months
- Other CPO phones: 12 months
Returns in the first 15 days
You can return or exchange a CPO phone within 15 days of the ship date. To start a return, contact Rogers Care or Live Chat and ask for a shipping label — the phone goes back to the warehouse.
After day 15 (warranty support)
From day 16, contact Rogers or Fido technical support if you think the phone is defective. They’ll troubleshoot and, if needed, arrange a replacement (often 2–5 business days, depending on stock).
Device Protection and AppleCare
- You can usually add Device Protection within 60 days of purchase if the phone is still in like-new condition
- AppleCare is not available on CPO phones
Need help from us?
Reach Fraser Valley Wireless anytime at RogersPreferred@fvwireless.com or 1-855-633-6331 — we can often sort Preferred Partner questions without you waiting on Rogers.
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