Rogers Billing Disputes through Digital Billing Inquiry

To streamline the billing support process and empower customers to manage their billing inquires independently, Rogers has launched the Digital Billing Inquiry.

Online Billing Inquiry) program for Rogers related Billing Disputes

This allows customers to submit a request to review a charge for Rogers Mobile and Xfinity products through rogers.com or the MyRogers app. Once submitted, the inquiry is reviewed by the appropriate team, and the customer receives a response via email within 5 business days. 
 

Effective October 29, 2025, Digital Billing Inquiry is now the primary process for any requests to review a billed charge and billing disputes for Rogers customers. 

Customers can use Rogers’s self-serve option for their digital billing inquiry:

1. Log in to rogers.com or the MyRogers app
2. Navigate to the Billing and Payments section
3. Select the “Request a Review” button to submit a request to review a billed charge.

Customers will receive a response via email within 5 business days. 

Fraser Valley Wireless related billing disputes

You may continue to reach out to your service agent for handling.