The New Chat Callback Experience

Posted: September 24, 2026

We’re here to help. Reach us anytime at RogersPreferred@fvwireless.com or 1-855-633-6331 — we can often take care of Preferred Partner questions without you waiting on Rogers.

If you need Rogers directly (Ask Anna) and self-serve can’t finish the issue, you may be offered a Chat Callback: a scheduled call from a Rogers specialist at a time that works for you, instead of waiting online.

How Chat Callback works with Rogers

• Anna first shows available self-serve options for your inquiry.
• If self-serve can’t resolve it, Anna may offer a scheduled callback with a specialist.
• You’ll get an SMS or email confirmation once you book.
• You can change or cancel through the link in that SMS/email, or through the virtual assistant.
• If Chat Callback isn’t available for your inquiry, Anna will point you to the right Rogers support number.

A dedicated Rogers team handles these scheduled callbacks.

If you’re calling Rogers or Fido by phone, existing phone channels still apply.

Prefer us first?

Email RogersPreferred@fvwireless.com or call 1-855-633-6331 — we’re happy to help wherever we can, and we’ll guide you to Rogers Chat Callback when that’s the right next step.