The New Chat Callback Experience

Posted: September 24, 2026 · Updated: October 8, 2026

We’re here to help. Reach us anytime at RogersPreferred@fvwireless.com or 1-855-633-6331 — we can often take care of Preferred Partner questions without you waiting on Rogers.

If you need Rogers directly and self-serve can’t finish the issue, Rogers may offer you a scheduled callback: a call from a Rogers specialist at a time that works for you, instead of waiting. You may see this when chatting with Ask Anna, and, in Ontario, when calling Rogers by phone.

How Chat Callback works with Rogers

• Anna first shows available self-serve options for your inquiry.
• If self-serve can’t resolve it, Anna may offer a scheduled callback with a specialist.
• You’ll get an SMS or email confirmation once you book.
• You can change or cancel through the link in that SMS/email, or through the virtual assistant.
• If Chat Callback isn’t available for your inquiry, Anna will point you to the right Rogers support number.

Calling Rogers by phone (Ontario)

• When you call Rogers customer care, you’ll first speak with Rogers’ automated voice assistant.
• Depending on what you’re calling about, you may be offered the option to schedule a callback with a Rogers customer care specialist.
• If you book one, you’ll get a text message on your Rogers wireless number confirming it.
• You can change or cancel the appointment through the link in that text.
• If a callback isn’t available for your call, you’ll be connected to a live Rogers agent.

A dedicated Rogers team handles these scheduled callbacks.

Outside Ontario, existing Rogers and Fido phone channels still apply.

Prefer us first?

Email RogersPreferred@fvwireless.com or call 1-855-633-6331 — we’re happy to help wherever we can, and we’ll guide you to a Rogers callback when that’s the right next step.