Getting started - first steps to better help you

To get started, we typically ask every customer a few important questions. These questions help us understand your situation better and allow us to provide you with the best possible assistance and service tailored to your needs.

1. Are you currently an employee or member of one of our Preferred Program partners? This information is crucial because it helps us determine where you work and what specific discounts or special offers you may be eligible for. Many of our partners have exclusive deals, so knowing your affiliation allows us to apply the correct pricing and benefits to your account.
2. Is this for a new Rogers line, or are you looking to upgrade an existing line? If you are an existing customer, please provide your Rogers cell phone number and the billing postal code associated with your account. This information allows us to accurately quote pricing and offers that are specific to your account. By accessing your current account details, we can review your existing plan, contract term, and status. This ensures that any recommendations we make are tailored to your current usage and needs, helping you get the best value and service.

3. Are you interested in purchasing a new phone? Choosing a new phone often allows you to take advantage of lower-cost plans, making your overall monthly payment more affordable.

    

   If you already know the phone you want, you can place your order directly. However, if you need assistance or have questions, please feel free to reach out to our team. 

   When you contact us, having the following three pieces of information ready will help us serve you more efficiently:

   1. Your eligibility for any existing Preferred Program discounts or affiliations.

   2. Whether you are a new Rogers customer or an existing one.

   3. The type or model of phone you are interested in purchasing.