Custom Orders & Payment Updates — How It Works

Posted: August 21, 2026

Sometimes the best deal we can offer isn't listed on our website — or we just need a little more information from you to finish processing your order. For these situations, we have a secure custom order page:

order.fvwireless.com/custom

When we'll send you here

• Custom pricing — you've been quoted pricing that isn't available on our website.
• Exclusive Rogers Xfinity pricing — special Xfinity offers arranged through our team.
• Updating your payment card — you need to provide a new or different credit card for your order.

How it works

1. A member of our team sends you the link (or you can visit it directly) with a reference number.
2. Complete the secure form with the details requested.
3. Our team processes your order and confirms with you once it's done.

A note on security

The custom order page is the safe way to share payment details with us. Please never send credit card numbers by email, chat, or text — our team will always direct you to the secure page instead.

Questions? We're happy to help: RogersPreferred@fvwireless.com | 1-855-633-6331